Automatic Cash Register: All the Answers You Need, with the Support of the Cashmatic Team
Have questions about an automatic cash register? The Cashmatic team is always here to help.
Choosing an automatic cash register is easier when you have a team by your side
Purchasing an automatic cash register is an important investment for any business. That’s why, at Cashmatic, we believe that offering reliable and innovative technology is only part of the solution. It is equally important to support every customer with a knowledgeable, responsive, and dedicated team that is always ready to answer any questions.
Some customers ask whether the automatic cash register can be connected to their fiscal cash register or POS software, while others want to know if it also handles card payments or whether it can be installed in a specific configuration.
To us, there are no trivial questions. Every inquiry is an opportunity to help our customers confidently choose the solution that best suits their business.
The most frequently asked questions about automatic cash registers
Over the years, we have collected the questions our support team receives most often. Here are the answers we provide to our customers every day.
Can the automatic cash register be connected to a fiscal cash register? Can it connect to my POS software?
It depends on whether you use POS management software and whether it is compatible with Cashmatic. Our automatic cash registers can be connected to fiscal cash registers, and when compatible POS software is available, it can also be integrated to make store management even easier.
Is it a fiscal cash register?
No. Our automatic cash registers are designed to connect to the fiscal cash register already installed in your business.
Can I allow an employee to remove cash securely while maintaining control over my takings?
Yes, absolutely. With our MyCashmatic App, you can authorize an employee to withdraw cash safely and securely. You’ll also receive a notification whenever someone other than you performs a cash withdrawal, giving you complete control over your cash takings and allowing you to monitor every transaction remotely in real time.
Does it also process card payments?
Our automatic cash registers are designed exclusively to manage cash payments. However, they can be equipped with a dedicated holder for your POS terminal, making electronic payments more convenient as well.
Can I position the machine facing the operator?
Yes. Many of our customers prefer to have their staff receive the cash and hand back the change themselves. This allows them to maintain a more personal relationship and direct interaction with customers during the payment process.
Can I try the machine for a few weeks before deciding?
Yes. We offer short-term operating lease options that allow you to use the machine directly in your business and experience all of its benefits before making a final purchasing decision.
Do I have to enter amounts using the front display?
No. All operations can be managed conveniently using a tablet, smartphone, or PC, without needing to use the machine’s front display.
Do I have to remove the cash float every evening?
No. The cash float can safely remain inside the automatic cash register without needing to be removed at the end of each business day.
Where are you located? Is technical support available near me?
Yes. Cashmatic has a nationwide service network covering every province in Italy, ensuring professional technical support and assistance wherever our customers are located.
Can I place my fiscal cash register on top of the machine?
Yes. The fiscal cash register can be placed on top of the machine, a solution chosen by many customers to optimize counter space.
Does the machine need to be connected to the network?
Yes. The automatic cash register must be connected to a network, either via an Ethernet cable or a Wi-Fi connection.
Can I load the cash float while the machine is closed?
Yes. This is the only approved method for loading the cash float, ensuring maximum security throughout the process.
Can I clean the machine’s components myself?
We do not recommend performing maintenance yourself unless you are a qualified technician. To preserve the proper functioning of the machine and prevent possible damage, cleaning and servicing should always be carried out by trained personnel.
Cashmatic is by your side, before and after your purchase
Every business has different needs, and every customer deserves clear answers and practical support. That’s why our team is always available to provide information, answer technical questions, help you choose the automatic cash register that best suits your business, and offer ongoing support even after installation.
If you have a question that isn’t answered in this article or would like personalized advice, don’t hesitate to contact us. Choosing Cashmatic means more than purchasing an automatic cash register—it means having a team of experienced professionals by your side, ready to provide assistance whenever you need it.
For more information, call our customer service team at +39 0541 1796791. We’ll be happy to answer all of your questions.